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jm's Articles in Internet Business

  • From Smoke to Digital Signals: Communication Through the Ages
    Ensuring customers satisfaction leads to a loyal customer base which can increase sales and profits for the company. On the other hand, satisfaction should also be reciprocated to its call center agents. Call center agents influence the behavior of the customers, the customers influence the behavior of the agent.
  • Information dissemination made easy
    In the past, reporters send their news reports to news agencies with the use of telegraph and fax machines. Now with the aid of the Internet, news reports are sent quickly and more efficiently through e-mails and Internet fax.

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