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Kennette Reed's Articles in Public Relations

  • Understanding How Internal Customers Learn
    People make up your business. Without them, there would be no products, communication, management, or customers. Those who work within the company (internal customers) need to have a clear understanding of their roles, and how their actions affect operations and external customers. Without this clear understanding, they will view their actions as isolated incidents, which have little or no affect on the big picture.

    Finding what it takes to effectively communicate the importance of company roles is paramount to an organization’s success with its staff and its external customers. However, the mode of communication that works for one staff member, may not work for others. Discovering how to recognize individual learning styles, and uncovering personal motivations, requires time. Is your company taking the time to both communicate and listen to internal customers? They are the strength of your company.

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