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Kelly J. Watkins, MBA's Articles Display Category|Title|Newest|Oldest Should You Confirm Receipt of Emails-Internally? The “return receipt” (or receipt verification) is an email feature that tells you if the recipient received your message. Though this is a valuable email tool, it can be tricky. Did My Email Message Get There? Email systems are notorious for sending messages to “la la land,” never to be heard from again. And, email viruses are continually running rampant and wreaking havoc. So, if you’re worried that your message didn’t arrive, you have a valid concern. Challenges to Email Subject Line Use Creativity, style, formatting and length of subject lines are all important points to take into consideration before you send an email. Subject Lines: What You Shouldn't Do The biggest challenge with email is getting people to actually open the message! Many people delete messages without ever opening them. So, how do you avoid ending up in the electronic equivalent of “File Thirteen”? Miscommunication & Trust The customer’s first impression of your company may be determined by you – or your email message. The way you communicate will reflect how others perceive you. Keep and maintain a trusting relationship with your customers by being aware of the type of jargon and technical language you use when communicating. Email Miscommunication is Too Easy! We misinterpret, filter, or change 70% to 90% of what we hear. Communicating messages clearly, and in a format that the receiver will understand, is difficult. It’s easy to miscommunicate. By watching which words you choose, your message will be more clearly communicated. Jargon Awareness in Email Messages You may not realize it, but you use a specialized vocabulary every day. In the professional setting of the work place, this specialized vocabulary is referred to as “jargon.” Email Spelling Tips & Proofreading As a professional business person, how do you want to be perceived? Even something as seemingly insignificant as spelling can determine whether others believe you’re competent or sloppy. Take a moment, and think about that. Email Spelling Quiz How good are your spelling skills? Please don’t say, “It doesn’t matter. I have spell checker!” Remember, the spell check function will only catch misspelled words. It won’t verify you’ve used the correct word. If you haven’t experienced an embarrassing situation where spell checker missed a mistake, I’m sure you have a friend who has. Fun Email Quiz Are you creating a positive, professional impression when you email your co-workers and customers? Or, is Miss Manners shrieking in horror every time you hit the send button? Are you being efficient and effective when you send messages, or are you wasting time? To find out, take this fun quiz. Remember to Sign Your Email When you finish typing an email message, don’t forget to sign it. In email language, that doesn’t mean simply typing your name. The “signature block” contains a great deal more information. Don't Leave Your Email Naked No matter how high tech the world becomes, there are still many old-fashioned problems regarding communication. With email, you face the same challenge as you do with regular mail -- convincing the recipient to open the message (or envelope). Email Punctuation Matters It’s important to convey a professional impression when you send email messages. This includes using proper punctuation. With email, there’s a temptation to just dash off a message without regard to any of the rules of proper language. Email Punctuation Pointers When sending email messages, it’s easy to get in a hurry. But, remember there’s a huge difference between dashing off a note to a friend and sending a message to a customer or colleague. Email Grammar Tips You may think there is no connection or relevance between constructing email messages with grammatically correct sentences and conducting the functions of a competent businessperson. However, your clients may disagree. Email Grammar Quiz How good is your grammar? When writing email messages, proper grammar is important. By being aware of common mistakes, you can avoid them. Email Grammar Guide Just because email messages are sent quickly doesn’t mean they can be composed in a hurry. Sorry! You were hoping I’d say little pesky things like grammar aren’t important. But, they are.	Authors Sign Up for a free account. Submit your articles. Publishers Category RSS feeds. Resources Accredited Home Schools Article Directory More Resources

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