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Articles in Home | Internet Business | Auctions Sort By: Title|Newest|Oldest How To Use The Ebay “Checkout Service”.  By : Kirsten Hawkins Back in the ‘old days’ of eBay, getting payment for the item was entirely left up to sellers: you had to choose your payment service, sign up for it and then send links to your buyers. Now, though, eBay handle most of the complexities of payment for you with their checkout. How Do I Offer the Checkout? The checkout will be offered to your buyers automatically. When they win an item, eBay send them an email with a ‘Pay Now’ button that takes them to the checkout, and the... How To Report And Handle Ebay Transaction Problems.  By : Kirsten Hawkins Even when there aren’t any disputes, you might run into a few transaction problems on eBay – glitches that aren’t really anyone’s fault, but are just the result of a technical malfunction or another situation beyond the buyer or seller’s control. The number one cause of problems like this is email. Email Problems. If you use the Internet a lot, you’ll no doubt be familiar with the problems eBay can cause, and many buyers and sellers are relying on email to keep them inf... How To Increase Your Auction’s Visibility On Ebay.  By : Kirsten Hawkins Once you’ve optimised your titles for search terms and your items have short durations to get them near the top of the results, there’s really only one sure-fire way to make your auction stand out from the crowd. Unfortunately, it involves paying eBay more money – but it can really pay off, especially for higher-priced items. In this email, I’ll take you through the various ‘listing upgrades’ eBay offer, how much they cost, and whether they’re any good. Remember that if yo... How Long Should Your Ebay Auction Run?  By : Kirsten Hawkins When it comes to durations, you have a wide range of choices: your auction can run for 10, 7, 5 or 3 days, or even only one day if you have a good enough feedback rating. There’s a reason why you get to choose your duration, and that’s because different durations are good for different things. To decide how long you should list your items for, all you need to do is ask yourself a few questions. Do you want to sell things quickly? If you’d rather sell now than in a few d... What You Can Learn From Competing Ebay Auctions.  By : Kirsten Hawkins If you’ve a savvy businessperson, the chances are you’ve already taken a look at your competitors’ auctions. What you might not have realised is just how much you can learn if you know what you’re looking for. To begin with, don’t bother looking at listings that haven’t ended yet – you don’t know what’s going to happen with them. Instead, use the advanced search page to search for listings that sold. Just go to the advanced search page, type in the keywords that you know w... Ebay Auction Pricing Strategies.  By : Kirsten Hawkins If your items aren’t selling, then you might have a bad pricing strategy. There as many pricing strategies in the world as there are buyers – if you look at two businesses selling the same thing, often the only difference you’ll be able to find between them is pricing. The ‘Few Dollars More’ Strategy. Here’s something you might not have thought of. If you set your auction’s starting price to what you would usually charge for Buy it Now, while setting the Buy it Now pric... How To Determine What’s Really Selling On Ebay.  By : Kirsten Hawkins If you want to make the most money you can on eBay, then you need to know what sells. But how can you find that out? The Manual Way. If you’re just starting out, you might find it easier to simply go to your category, tick ‘Completed listings’ in the left-hand menu, and then click the ‘Show items’ button. Sort them by highest price first, and there you have it: the items that sell for the highest prices. In most categories this will change often, but it’s still useful t... 10 Great Ways To Source Low Cost Products For Ebay.  By : Kirsten Hawkins So you’re having trouble finding stock cheaply enough to sell it for a good profit? Well, you’ve come to the right place. Garage sales. The chances are you’ve gone most of your life seeing ads for these and ignoring them. Start going to as many as you can. You won’t find good things at every one, but when you find one person with good stuff, make them an offer for the lot – they’ll be so happy about it that you can get a real bargain. Markets. If your area has a market,... Using Paypal On Ebay.  By : Kirsten Hawkins PayPal and eBay were made for each other – and now that eBay own PayPal, using them together is getting even easier. What is PayPal? People with PayPal accounts can send money to each other securely online. You can deposit money in a PayPal account from a bank account or a credit card, and withdraw money to your bank account. It is the most common way of paying on eBay, as well as being in widespread use on the rest of the Internet. Opening a PayPal Account. It’s ... Seasonal Selling On Ebay.  By : Kirsten Hawkins When you sell on eBay, it’s important to know how to take advantage of the kinds of markets you encounter in the different seasons. As a rule, the summer months are slow and the winter period is fast, but there’s more to it than that. It Depends What You’re Selling. Your sales won’t necessarily be slower in the summer than in winter – they might just be different. If you’re selling sports equipment, for example, you’ll probably find that surfing gear sells in summer whi... Your Rights As An Ebay Buyer.  By : Kirsten Hawkins When you buy things on eBay, you pay the seller before they send you anything. This means that you, as a buyer, are vulnerable to all sorts of problems. You might not get the items you have paid for, or they might be damaged or faulty. Luckily, you have two very important rights when you buy on eBay. The Right to Receive Your Item. Maybe the seller never sent the item, or maybe it got lost in the post. Whatever happened, you paid for the item. If it doesn’t arrive in th... An Introduction To Bidding And Buying On Ebay.  By : Kirsten Hawkins Have you noticed that whenever you open a newspaper, watch the TV or have a conversation, people seem to be talking about eBay? If you’ve never used it and you’ve no idea what it’s all about, then the chances are that you’re starting to feel a little left out. But don’t worry! This email contains everything you need to know about the basics of bidding and buying on eBay. So What is eBay? eBay is an online auction website – and not just any auction site, but the biggest ... Top 10 Reasons Why Ebay Auctions Fail.  By : Kirsten Hawkins Are you finding that auction after auction fails to attract any bidders or buyers? It happens to the best of us sometimes – take a good look at these things to see if any of them could be making your bidders avoid you. The starting price was too high: People don’t want to have to make a high bid before anyone else has – you should always start your auctions low and let the bidders bid them up. The fixed price is too high: If you’re just selling with Buy it Now, then of ... Should You Run Auctions On Other Sites Besides Ebay?  By : Kirsten Hawkins eBay doesn’t have very many competitors, and the ones that there are remain small by comparison – that’s part of what makes eBay so powerful for niche items. If you’re selling more common things, though, you might like to list auctions on other sites besides eBay, to increase your potential customer base and avoid some of the occupational hazards of relying on eBay for all your business. But which ones are worth bothering with? Yahoo! Auctions. Yahoo Auctions wins in on... What’s Your Ebay Reputation Really Worth?  By : Kirsten Hawkins Your eBay reputation is everything you are on eBay – without it, you’re nothing. Your reputation is worth as much as every sale you will ever make. If you’ve ever bought anything on eBay (and the chances are you have), then think about your own behaviour. Buying from a seller with a low feedback rating makes you feel a little nervous and insecure, while buying from a PowerSeller with their reputation in the thousands doesn’t require any thought or fear – it feels just like... Why Adding Pictures Increases Ebay Bid Response.  By : Kirsten Hawkins Buyers really like pictures. The more pictures you have, the more they’ll feel like buying their item from you, and not from your competitor. In fact, there are plenty of buyers who will literally leave your auction within 5 seconds of arriving if they don’t find a picture there waiting for them. A little extra work on photography can pay off massively, especially if you’re working on slim profit margins. But why is it so effective? It shows you’re serious. Sellers who ... Is Your Ebay Income Taxable?  By : Kirsten Hawkins The income you get from selling items on eBay is just like the income you get from any other business: it is taxable, at least in theory. In practice, many get away without declaring profits from their eBay sales just because they’re hard for the government to track. If you want to be strictly within the law and legit, though, you should be paying tax. Income is Income. If you make money from it, then it’s income – and if it’s income, then it’s taxable. There is a quest... How To Dispute Unfair Ratings On Ebay.  By : Kirsten Hawkins So you’ve done everything you can to keep your buyers happy – but still someone’s left you negative feedback! You don’t think it’s fair, either because you fixed the buyer’s problem, or they never gave you a fair chance to fix it. What can you do? Communicate. Tell the buyer that you don’t think that feedback was fair, and give them a list of the things you’ll do in exchange for them withdrawing it. You can offer refunds, replacements, or even to ‘compensate them for th... How To Use Ebay’s “Second Chance Offer” Feature.  By : Kirsten Hawkins When someone wins your auction, you might think that’s the end of it. In fact, you can offer the item to anyone else who bid in the auction but didn’t win. Why Would I Do That? There are three reasons you might want to do this: 1. Your top bidder never paid. Unfortunately for sellers, it is all too common for buyers to win an item and then decide they don’t want it after all. Making a second chance offer lets you offer the item to a buyer with a better reputation. ... How To Get Help From Ebay’s Safeharbor Team.  By : Kirsten Hawkins SafeHarbor are the eBay police department. If a buyer does something they're not supposed to, then it's SafeHarbor you should be reporting it to. Non-paying Buyers. This is the most common rule buyers break -- it's all too easy for them to just change their minds and try to get out of the auction. eBay, however, regard every auction as a contract. They will punish the buyer for you if they don't go through with their end of the deal, by giving them a ‘strike’ against th... When Not To Use “Buy Now”.  By : Kirsten Hawkins As you get more experienced on eBay, you might be tempted to use fixed price auctions, just so you can budget better. It’s often more reassuring to know that either you will make a small profit on an item instead of having to wait and see whether it makes a big profit or a big loss. However, you should be aware that there are some times when you really shouldn’t use ‘Buy it Now’. In the Holiday Season. The market goes absolutely crazy just before the holidays – and that... How To Respond To An eBay Buyer’s Complaint.  By : Kirsten Hawkins At some point in your eBay selling life, one of your customers is going to send you a complaint. As long as you respond to it properly, however, it’s easy to keep a complaint from turning into a crisis. Respond Immediately and Grovellingly. Someone might complain to you directly, or they might do it through eBay. Whatever happens, you need to email them immediately. Here’s a template to use: “I have just received your complaint and I would like to say that I am very ... An Ebay Seller’s Checklist.  By : Kirsten Hawkins Being a seller is a lot of responsibility, and sometimes you might feel like you’re not doing everything you should be. This simple checklist will help you keep on top of things. Have you found out everything you possibly could about your items? Try typing their names into a search engine – you might find out something you didn’t know. If someone else is selling the same thing as you, then always try to provide more information about it than they do. Do you monitor the ... Learning The Ebay “Lingo”.  By : Kirsten Hawkins Do you have trouble sometimes understanding when people talk about eBay? Don’t worry, some of the jargon is really obscure, and you can’t be expected to understand it until someone’s told you what it means. Here’s a little list of some of the most useful lingo to know, but you don’t need to memorise it – even the most common jargon is only used relatively rarely. Words. Bid: telling eBay’s system the maximum price you are prepared to pay for an item. Dutch: an auctio... Are There Any Ebay “Secrets” That Are Worth Buying?  By : Kirsten Hawkins If you look around a little on the web, you’ll no doubt come across people trying to sell you ebooks about eBay’s ‘secrets’ for as much as $20. Here’s a sample: “Along with 400,000 other excited eBay fanatics I now make a living using the Internet and eBay. I can go days without ever speaking to a single customer, but I have a world wide customer base. My online business runs like a well oiled machine with a part-time effort!” You too can get such valuable tips as: “... 10 Tips For Increasing Your Ebay Response.  By : Kirsten Hawkins So you’ve got the buyer in front of your auction, and they’ve read the description. They’re must be interested, or they wouldn’t be looking… but just how can you push them over that line and make them leave a bid? Read on for some tips. Improve your picture: In all that description writing, you might have missed the vital importance of your item’s picture. A picture with bad lighting or an intrusive background looks amateurish and won’t make anyone want to buy from you. ... Should Paypal Be Your Only Ebay Payment Option?  By : Kirsten Hawkins You may have noticed that many sellers list PayPal as the only payment option they accept – they simply can’t be bothered cashing cheques and money orders, never mind any of the other strange ways some people want to pay. Like all things in life, though, PayPal has its advantages and disadvantages. Let’s take a look at what PayPal can do for you, and what it can’t. The Disadvantages. PayPal is very vulnerable to fraud, and it’s you as the seller who’ll be paying the pri... What? You Don’t Have An Ebay Store?  By : Kirsten Hawkins In fact, you might not even have heard of eBay stores. Read on to find out what you’ve been missing. eBay stores come at three levels: Basic for $15.95 per month, Featured for $49.95 per month or Anchor for $499.95 per month (yes, that is typed correctly: almost $500). The best place to start out is with Basic (you can even get a month’s free trial), but if you like what you find then you should upgrade to Featured quickly, simply because it has so many extra features. Not... The Ebay Buyer’s FAQ.  By : Kirsten Hawkins So you have a question? Has something gone very wrong and you don’t know what to do? Well, fair enough. Here are the questions that I hear all the time from buyers. Does eBay have a Customer Service Department I Can Phone? eBay are notoriously hard to contact, should you ever need to – it sometimes seems like they expect the site to run itself. You can email them, as long as you don’t have your heart set on a coherent response: go to http://pages.ebay.com/help/contact_u... What Else Belongs On Your Ebay Shipping Box?  By : Kirsten Hawkins The quickest answer I feel I should give to this question is this: not your handwriting! Scrawling addresses on boxes with a pen is extremely amateurish, and you shouldn’t do it. Print your own labels instead. But what should you put on them? The buyer’s address: This might sound obvious, but you need to make sure the full address is there, including country and zip or postal code. Make sure you spell their name correctly, too, as they might be a little insulted if you don... 5 Simple Steps To Posting Your First Ebay Auction.  By : Kirsten Hawkins It’s surprisingly simple to get started posting your very first auction on eBay. Here’s what you need to do. Step 1: Open an eBay seller’s account. If you’ve bought things on eBay, then you already have an account – just log in with it and click ‘Sell’ in the toolbar at the top of the page, then click ‘Create a seller’s account’. If you’ve never used eBay before, then you’ll need to open an account first using the ‘register’ link underneath the toolbar, and then click ‘... Is The Ebay Customer Always Right?  By : Kirsten Hawkins I can answer this question for you right now: the answer is ‘yes’. In fact, the answer is ‘YES!’ – the biggest yes you’ve ever heard. Of the course the customer is always right. If you want to be a successful eBay seller, you should go miles out of your way to make sure every single one of your customers is 100% satisfied, however much time or money it might cost you. A dissatisfied customer will leave negative feedback, and negative feedback is to be avoided at all costs.... 10 Steps To Successful Selling On Ebay.  By : Kirsten Hawkins So you want to be a successful seller with your own eBay business, do you? Here’s a simple, ten-step path to eBay enlightenment. Step 1: Identify your market. Take a while to sit and watch for what sells and what doesn’t out of the items you’re interested in. Any market research data you can collect will be very useful to you later on. You’ll probably see the ‘sweet spots’ quite quickly – those one or two items that always seem to sell for a good price. Step 2: Watch th... Ebay – Part Time Or Full? How To Decide.  By : Kirsten Hawkins Going full-time as an eBay seller is living the dream: making a real income, working from home, being your own boss and all the rest of it. It’s the promise of a million scams, and it’s finally come true – at least for some. What they don’t tell you in the success stories, though, is that becoming a full-time eBay seller is by no means for everyone. You really, really ought to try it part-time before you even consider taking it up full-time, and even then, caution is advis... 10 Sure-Fire Ways To Kill Your Ebay Business.  By : Kirsten Hawkins It’s surprisingly easy to kill your eBay business, if you’re not careful – sure, you can start over from scratch without it costing you anything, but do you really want to? Still, if you want your business to end up dead in the water, here are some simple ways to do it. Lie about an item: Say it works fine when it sometimes doesn’t work. Say it’s in perfect condition when it has a scratch. Your customers will hate you! Post whenever you feel like it: Make sure to leave ... How To Use Ebay To Grow Your Other Businesses.  By : Kirsten Hawkins Most of the people who make money from eBay don’t actually make all of that money on eBay. There are all sorts of ways you can use eBay to give your existing businesses a helping hand. The Supply Side. If you have any leftover stock or used items from another business you run, then why not sell them on eBay? You can make this a regular thing, using it to get rid of things that won’t sell for the premium you ask for in a shop, or items that are no longer in demand in the... How To Think Like An Ebay Powerseller.  By : Kirsten Hawkins So what’s a PowerSeller? PowerSellers are the people on eBay who’ve made it, recognisable by the little ‘PowerSeller’ badge next to their name. You’ve probably seen these people around – and to succeed on eBay, you want to think the way they do. How to People Get the Right to Call Themselves PowerSellers? eBay gets to decide who can be a PowerSeller and who can’t, and they have strict requirements. To get in at the minimum PowerSeller level, you must have a feedback rat... [1] [2] [3]	Authors Sign Up for a free account. Submit your articles. Publishers Category RSS feeds. Resources Accredited Home Schools Article Directory More Resources

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